Advantages of Facilities Management Self Service

Both facilities management (FM) companies and their customers can enjoy many advantages by considering self-service software applications. Facilities management is really about maximizing efficiency on both strategic and operational levels. For example, by using the web portal, customers are able to log jobs for themselves. Therefore, service desk managers do not have to take calls, and the customer can avoid the frustration of being put on hold, or spending several minutes on the phone for details of the job’s current status. User friendly software allows customers to see when and where workers are available, so there is no need to actually call to check on availability. The implementation of a self-service web portal is extremely beneficial not only for the customer, but for the service desk manager as well – who is able to save a considerable amount of time and focus on other important tasks. Other Advantages of Facilities Management Self Service ·    ...